Patrick Rukundo

Led comprehensive operations and strategic business development for Bond Construction Company, spearheading multi-million dollar infrastructure projects from inception to successful completion.

• Spearheaded operations and business development for over $10M in critical infrastructure projects, including trauma centers and institutional facilities, ensuring on-time and within-budget delivery.
• Directed successful proposal development for public and NGO tenders, integrating detailed technical specifications, Gantt charts, and robust risk mitigation strategies to secure competitive contracts.
• Managed and mentored cross-functional teams of 50+ professionals, optimizing project workflows and enforcing stringent quality benchmarks, resulting in consistent project success.
• Cultivated strategic partnerships with key government agencies, suppliers, and NGOs, successfully securing $8M in new contracts within 12 months and significantly expanding market presence.

Managed end-to-end supply chain operations and warehouse logistics for construction material procurement, optimizing efficiency and cost-effectiveness for critical projects.

• Streamlined supply chain operations for construction material procurement, achieving substantial 15% cost savings through strategic vendor negotiations and optimized sourcing processes.
• Implemented SAP inventory tracking systems, significantly reducing stock discrepancies by 30% and ensuring precise, timely material availability for all project phases.

Directed comprehensive operational strategies for tech infrastructure projects, including data centers and telecom installations, driving significant revenue growth over a 12-year tenure.

• Directed and scaled operations for complex tech infrastructure projects, including data centers and telecom installations, generating over $25M in revenue over 12 years.
• Enhanced organizational compliance frameworks, proactively reducing contractual risks by 25% through close collaboration with legal teams and robust policy implementation.

Led customer care initiatives and strategic service improvements for a major telecom provider, significantly enhancing customer satisfaction and operational efficiency.

• Improved overall customer satisfaction scores by 40% through a comprehensive service framework redesign and the implementation of targeted staff training programs.

Provided direct customer support and account management for a wireless service provider, ensuring high resolution rates and client satisfaction.

• Achieved a consistent 98% resolution rate for diverse client inquiries, effectively managing billing and account systems to ensure optimal customer support.